Shipping Policy

Processing Times

Some of our items are not yet released and may be available for pre-order. Pre-orders will ship when the product is produced and packaged for shipment. If your item is in stock and available for shipment, it may take up to 10 business days for your package to be shipped. Estimates set forth in our shipping methods refer to the transit time after the package has shipped and not from the date of your initial order.  

Estimated shipping times will vary depending on your location and specific order details. If your order contains multiple items and one or more of them is a pre-order, your order will only ship once all items in your order are released.  Once your order has shipped, shipping charges cannot be refunded.  We work to ship your order as soon as possible, but we cannot guarantee a specific ship or delivery date, as any and all such dates are ESTIMATES only.

Address Change

You may be able to update your shipping address on an order, provided that your order has not shipped or is not yet being prepared for shipment.  If you would like to update your shipping address, please email support@vydia.com to request a shipping address update. If we can accommodate your request, we will notify you via email to confirm.

Invalid Address

We are not responsible for any order that is returned due to an invalid or incorrect address entered at checkout.  If your order is lost due to an invalid address provided at checkout, a refund will not be issued. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping. If your shipping address is flagged as invalid, we may contact you via email to confirm your shipping address. If we do not hear back from you within a reasonable timeframe and the address is shippable, we may ship the order to the address provided but reserve the right to cancel your order. If the shipping address is missing essential details and we do not receive a response from you within a reasonable timeframe, we will cancel and refund your order in full. Please check your email inbox and spam folder frequently in case we need to contact you regarding your shipping address.

Return To Sender

If an order is returned to us, we will contact you to reship your order, or you can choose to refund the cost of the items instead. Once the item is returned and processed at our facility, we will contact you via email to confirm how you would like to proceed, and if we are able to reship, you must confirm your correct address via email and you will also be responsible for the cost of reshipment. 

Once any outstanding invoices in connection with reshipment costs are paid by you, your package will be reshipped. Please check your email inbox and spam folder frequently in case we need to contact you regarding an order reshipment. If we do not receive a response from you within a reasonable timeframe, we will refund the cost of the item(s) instead. Please note that we are unable to refund original shipping charges, and we are unable to restore your order once a refund is processed.  Please also note that we are unable to reship international orders.  We appreciate your patience, as this may take up to several weeks to process.

Tracking Delays

Orders placed through our store may include tracking. If your tracking link has not been updated, please allow additional time for the mail carrier to update its records. If there are no recent tracking updates, please contact the mail carrier directly for more information on the current order status. Additionally, international orders are often held at your local post office for pickup. Please frequently check notices from your local post office, which may be required for you to collect your order.

Taxes/Import Duties

Import duties are taxes collected on imports and some exports by a country's customs authorities. A product’s value will typically dictate the import duty assessed on it. Import duties may also be known as customs duties, tariffs, import taxes, or import tariffs. While the cost of shipment for your package is included in your order total, you may also be subject to taxes and/or import duties for your package upon arrival to your destination country. Please note that it is your responsibility to pay any and all additional costs, taxes and/or import duties which may be required for you to collect your package once it arrives at the destination country. We may take reasonable steps to declare customs (including value, items, weight and/or material) to minimize the possibility of added customs charges when your order arrives in your country.

Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages may be inspected. We cannot control whether your order gets inspected and if additional fees are charged to you during the customs process in your country. We are not responsible for damages to packages caused by customs inspections.  We are not in control of any orders once they are shipped. We recommend contacting your local post office if you have any specific questions regarding your country's customs process.

What Are Your International Shipping Charges?

Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items.

International orders ship via one of the following shipping methods*:

International Standard (8-24 business days) 

International Rapid (4-5 business days) 

Please note, a tracking number is only available for International Rapid deliveries. 

International Standard orders are tendered to your local post office for final delivery. Please contact customs or your local postal service if your order is delayed, as it may have been held for inspection or duties/taxes. This is applicable to all international shipping methods.