Return and Refund Policy

SKILLET PRE-ORDER - Store Policy

(Last updated August 2024)

CANCELLATION POLICY

ALL SALES ARE FINAL. ONCE SUBMITTED, ORDERS CANNOT BE CANCELLED. THERE ARE NO REFUNDS AND NO EXCHANGES.

RETURN POLICY

ALL SALES ARE FINAL UNLESS YOUR PRODUCT IS DAMAGED DUE TO MANUFACTURER ERROR. 

DAMAGES AND ISSUES

Please inspect your order and contact us immediately if the item is defective, damaged, or if you received the wrong item. 

If you are returning damaged or defective merchandise we will pay the cost of return shipping by providing you with a postage prepaid return label. International returns cannot use the prepaid label. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service at support@vydia.com for shipping reimbursement information based on your purchase. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

COMPLETED ORDERS

We reserve the right to modify and/or cancel your order at any time and for any reason prior to it being prepared for shipment.  Orders submitted with inaccurate and/or invalid payment details are subject to cancellation.